Refund Policy

Read this before you start a trial, a subscription renewal, or a talk-time pack. Payments are processed by Juspay over UPI or the method shown at checkout.

Trial and subscription

The ₹1 trial authorises a recurring UPI AutoPay mandate. When the trial ends, the renewal amount shown at checkout is charged automatically. A charge for a period that has already started is not refunded, because chat access is a digital service delivered as soon as the payment succeeds.

How to cancel

Cancel the UPI AutoPay mandate in your UPI app before the next renewal date. You can also use subscription settings in the app when that option is shown. Cancellation stops future renewals. It does not refund the current period.

Talk-time packs

Talk-time packs are one-time purchases. Minutes stay in your balance until you use them on a call. Once a pack is credited, unused minutes are not refunded.

Failed, duplicate, or missing access

If the bank takes money and the payment fails, if the same order is charged twice, or if money is deducted and the subscription or minutes never appear, contact us with your phone number and the order or UPI reference. We will check the Juspay order and ask the payment provider to reverse a failed or duplicate charge.

How to ask

Email support@astrovaani.co.in. Include the phone number on the account, the amount, the date, and any order reference you have.